Contact US
CONTACT：support@paulasara.us
CUSTOMER SUPPORT HOURS
Monday – Friday 10:00am - 5:00pm PST
Excluding the weekend and major holidays.
FREQUENTLY ASKED QUESTIONS
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Once an order has been confirmed, it can't be modified or adjusted.
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Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
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Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.Cancellations are not guaranteed.Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review ourterms of use.
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You may return items purchased on Paulaasra.us within 14 days from the date of shipment.
Find our customer service at support@paulasara.us to make a return request. -
Orders are processed Monday – Friday and shipped within 2-4 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date. -
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact support@paulasara.us.
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If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also be affected by limited stock availability.
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paulasara.us accepts all major credit cards including:Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Other payment methods will vary per region:Apple Pay, Google Pay, etc. -
In order to identify the best fit, please visit oursize guide. Additional fit details with measurements are found on the product page specific to the item.
Measurements are displayed in inches unless otherwise noted. For assistance, please contactsupport@paulasara.us.
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Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
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Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.
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Once your order is placed, we are unable to combine shipments on multiple orders.
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Please contactsupport@paulasara.us.within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
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Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
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All sales are final for any purchases on limited editions, and special collaboration items.
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Paulasara.us displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.